Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"3dc8fd2fc259ad2c30cc770e82a559ce7cd09173_lout","branding":{"id":"3","key":"psm","name":"Palos Service Management","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e37257a2-4ead-44fe-8e05-dc621e2d0d9d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTVhNWQ1My1kMTk3LTQwMWEtYThiMS0zZDE2ZWEwZGMxMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUzNzI1N2EyLTRlYWQtNDRmZS04ZTA1LWRjNjIxZTJkMGQ5ZCI6WyJyZWFkIl19LCJleHAiOjE3ODk0NzM2NzEsIm5iZiI6MTc4OTQ3MzA3MX0.8ZONNeJh_ZaD_j_a-jw_6dFXll7xn70uaBnKnFgl6vY&client=855a5d53-d197-401a-a8b1-3d16ea0dc130&mode=fit","logoId":"e37257a2-4ead-44fe-8e05-dc621e2d0d9d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the palos Manual","sharedPortalName":"palos Manual","userInitialAnnouncementHeader":"New feature: Objects and user-defined layers","userInitialAnnouncementMessageWiki":"<p>You can now create your own object types with customised fields and content. These can then be saved and called up in any user-defined levels.<br> <a href=\"https://fmmforest.atlassian.net/servicedesk/customer/portal/3/article/606765063\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Details for Usage</a></p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim palos Nutzerhandbuch","sharedPortalName":"palos Nutzerhandbuch","announcementHeader":"Neue Funktion: Objekte und benutzerdefinierte Ebenen","announcementMessage":"Es können nun eigene Objekt-Typen mit selbst festgelegten Feldern und Inhalten erstellt werden. Diese können dann wiederum in beliebigen benutzerdefinierten Ebenen gespeichert und abgerufen werden.\n[Details zur Anwendung| https://fmmforest.atlassian.net/servicedesk/customer/portal/3/article/606765063]","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the palos Manual","sharedPortalName":"palos Manual","announcementHeader":"New feature: Objects and user-defined layers","announcementMessage":"You can now create your own object types with customised fields and content. These can then be saved and called up in any user-defined levels.\n[Details for Usage| https://fmmforest.atlassian.net/servicedesk/customer/portal/3/article/606765063]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5a6053","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cd07ab51-0e1f-46bf-9208-9df3dbec9881/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTVhNWQ1My1kMTk3LTQwMWEtYThiMS0zZDE2ZWEwZGMxMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkMDdhYjUxLTBlMWYtNDZiZi05MjA4LTlkZjNkYmVjOTg4MSI6WyJyZWFkIl19LCJleHAiOjE3ODk0NzM2NzEsIm5iZiI6MTc4OTQ3MzA3MX0.-k5Wsxqb4IrXf_BkvDipEqKhjhJDM18Gmg1PRBv4VEs&client=855a5d53-d197-401a-a8b1-3d16ea0dc130&height=300&mode=fit","bannerMediaApiFileId":"cd07ab51-0e1f-46bf-9208-9df3dbec9881","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"psm","projectId":10037,"serviceDeskId":3,"name":"Palos Service Management","description":"<p>Welcome! You can raise a request for Palos Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"11","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://fmmforest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[3],"key":""},{"id":"12","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://fmmforest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"14","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Suggest a product improvement we could make</p>","icon":10535,"iconUrl":"https://fmmforest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fmmforest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[14,11,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b1cd6b3f-d0fd-384e-9af5-f12df21b2ffb","appLinkName":"","appLinkUrl":"","spaceKey":"PSM","spaceName":"Palos Service Management","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PSM","serviceDeskId":3,"kbLinkDomainURLs":["https://fmmforest.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTVhNWQ1My1kMTk3LTQwMWEtYThiMS0zZDE2ZWEwZGMxMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDYwNzE2Njg4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4OTQ3NDI3MSwibmJmIjoxNzg5NDczMDcxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.LnQLxBV_HSSPe2mk--GM0LtD3FbR_UXYX4SCSTsQiqw","targetCollection":"upload-user-collection--1060716688","endpointUrl":"https://api.media.atlassian.com","clientId":"855a5d53-d197-401a-a8b1-3d16ea0dc130","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":11,"projectId":10037,"issueType":{"id":"10032","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10540,"iconUrl":"https://fmmforest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/11","calendarParams":{"firstDay":0,"date":"2026-09-15T13:51:11+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b1cd6b3f-d0fd-384e-9af5-f12df21b2ffb","appLinkName":"","appLinkUrl":"","spaceKey":"PSM","spaceName":"Palos Service Management","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PSM","serviceDeskId":3,"kbLinkDomainURLs":["https://fmmforest.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NTVhNWQ1My1kMTk3LTQwMWEtYThiMS0zZDE2ZWEwZGMxMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDYwNzE2Njg4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4OTQ3NDI3MSwibmJmIjoxNzg5NDczMDcxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.LnQLxBV_HSSPe2mk--GM0LtD3FbR_UXYX4SCSTsQiqw","targetCollection":"upload-user-collection--1060716688","endpointUrl":"https://api.media.atlassian.com","clientId":"855a5d53-d197-401a-a8b1-3d16ea0dc130","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}